Privacy Policy

Effective Date: 28 september 2024

    Introduction and Scope

    At The Social Message (“we”, “us”, “our”), we value your privacy and are committed to protecting your personal data. This Privacy Policy informs you about how we handle your personal data when you visit our website or use our services. It also explains your rights and how the law protects you.

      This policy applies to data collected from our website, marketing, and services. Our services are not intended for children, and we do not knowingly collect personal data from anyone under 16 years of age.

      Contact Information

      If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

      • Email: [email protected]
      • Business Name: The Social Message
      • Country of Registration: The Netherlands
      • Business Registration Number: 86820397
      • Date of Registration: June 28th, 2022

      Data We Collect

      We may collect and process the following types of personal data:

      • Information You Provide: This includes your name, email address, and payment details when you subscribe, register, or communicate with us.
      • Technical Data: This includes your IP address, browser type, time zone, and activity data like page interactions and clicks. We use tools like Google Analytics and Meta Pixel to gather this information.

      How We Collect Your Data

      We collect personal data when:

      • You provide it directly as part of using our services (e.g., subscribing, purchasing, or contacting us).
      • Our service providers (e.g., analytics or marketing platforms) collect it automatically through cookies or other tracking technologies.
      • Our customers provide it to us for processing, acting as a data processor on their behalf.

      How We Use Your Data

      We may process your personal data for the following purposes:

      • Providing Services: To enable you to access our services and provide you with personalized content and experiences.
      • Marketing & Advertising: To offer you relevant promotions and personalized ads via platforms like Google and Meta.
      • Improving Services: To analyze website traffic, troubleshoot technical issues, and improve our products, features, and customer experience.

      Legal Basis for Processing

      We process your personal data based on:

      • Your Consent: For marketing and personalized advertising (e.g., Google Ads, Meta Pixel).
      • Performance of a Contract: When processing your orders or subscriptions.
      • Legitimate Interests: To improve our services and provide personalized marketing.
      • Legal Compliance: To fulfill our legal obligations.

      Data Retention

      We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal or reporting requirements. Generally, this will be within one year unless required otherwise by law.

      Cookies and Tracking Technologies

      We use cookies and similar tracking technologies to:

      • Enhance site functionality and user experience.
      • Monitor site performance and analyze usage.
      • Serve personalized advertisements through third parties like Google and Meta.

      Cookies Types:

      • Session Cookies: These expire when you close your browser.
      • Persistent Cookies: These remain after the session and are used to remember preferences or for tracking purposes.

      You can manage cookies through your browser settings. For more information on cookies and how to disable them, visit https://www.aboutcookies.org/.

      Sharing Your Data

      We do not sell your personal data. However, we may share it with trusted third-party providers (e.g., payment processors, analytics platforms, or CRM software) to help us operate our business. These providers are required to keep your data secure and only process it according to our instructions.

      We may also share your personal data:

      • When required by law or in response to legal processes.
      • To protect our rights, safety, or property.
      • During business transfers or corporate restructuring (e.g., mergers or acquisitions).

      Data Security

      We implement reasonable security measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, so please take precautions to protect your account information (e.g., use strong passwords).

      Your Data Protection Rights

      If you are located in the European Economic Area (EEA) or the UK, you have the following rights:

      • Access & Correction: You can request access to or correction of your personal data.
      • Erasure: You can request the deletion of your personal data.
      • Objection & Restriction: You can object to or request a restriction on the processing of your data.
      • Portability: You have the right to receive a copy of your data in a machine-readable format.
      • Withdrawal of Consent: You may withdraw your consent to processing at any time, for example, for marketing communications.

      To exercise any of these rights, contact us at [email protected].

      Children’s Privacy

      We do not knowingly collect personal data from anyone under the age of 16. If you believe that we have collected personal data from a child under 16, please contact us immediately, and we will delete the information.

      Changes to this Privacy Policy

      We may update this Privacy Policy periodically. Any changes will be posted on this page, and the revised policy will become effective immediately. Please review this policy regularly to stay informed about how we protect your data.

      By continuing to use our services, you agree to the revised Privacy Policy.

      Contact Us

      If you have any questions or concerns regarding this Privacy Policy, please email us at: [email protected].